Technical Product Builder · Applied AI

Hello, I'm Liam Day

Technical product builder with 12 years across British Army operational command, geospatial product at consumer scale, and daily Applied AI building with Claude and MCP. My career sits at the intersection of product thinking, complex stakeholder environments, and frontier technology, spanning defence, government, consumer tech and independent software. Completing an MBA in Technology Management. UK security cleared.

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Experience

12 years

Operational leadership and digital product delivery.

Current focus

Applied AI building

Daily Claude and MCP development; iOS apps in active build.

Studies

MBA candidate

Technology Management, Open University (2026 expected).

Based in

Winchester, UK

UK citizen, security cleared, available across UK and Europe.

Experience

A career spanning operational command and digital delivery — leading teams through change, scaling new practices, and keeping complex products moving.

Technical Product Specialist

Outdooractive · Remote (UK · Immenstadt, Germany)

Sep 2023 – Present

Contributed to product roadmap prioritisation across consumer-facing (B2C) and partner-facing product areas, providing structured input using RICE and MoSCoW frameworks to align delivery with business OKRs.
Reduced feature request support tickets by 59% through structured discovery, stakeholder interviews and user research that surfaced root causes and informed iterative product improvements.
Drove a 46% year-on-year reduction in partner information requests by identifying UX friction points via analytics and collaborating with engineering and design to ship targeted dashboard improvements.
Active contributor to agile sprint ceremonies (planning, backlog refinement, reviews, retrospectives), working alongside engineering, design and QA to maintain delivery momentum.
Provides second-line technical support for B2C users, maintaining direct contact with consumer pain points and reducing inbound support volume by 19% year-on-year.

Product Manager & Programme Manager

British Army — Combat CIS School · Bovington, Dorset, UK

Jul 2020 – Sep 2023

Delivered end-to-end product lifecycle management for a multi-organisation capability programme across 5 entities, defining product vision, building the roadmap, and overseeing iterative development from concept through to fielding.
Saved 960 instructor hours per year (24 full working weeks) by redesigning training delivery processes and introducing digital tooling, directly improving organisational capacity and throughput.
Increased student output by 30% through data-driven curriculum redesign, applying analytics and structured feedback loops to identify bottlenecks and optimise outcomes.
Led a cross-functional team of 12 and a wider community of 32 senior NCOs, running weekly stand-ups, sprint reviews and retrospectives aligned to agile principles in a regulated, security-sensitive environment.
Produced business cases, roadmaps and risk registers to secure Director-level investment approval; managed programme budget and resource allocation throughout delivery.

Regimental Signals Officer (Technical Coordinator)

British Army — 1st Bn Duke of Lancaster's Regiment · Chester, UK

Jul 2018 – Jul 2020

Coordinated secure communications infrastructure across a regiment of 500+ personnel, ensuring connectivity during exercises and international training deployments.
Translated deeply technical communications planning (RF propagation, power settings, electromagnetic penetration values) into accessible, actionable outputs for non-technical commanders using plain language, map overlays and conceptual diagrams.
Increased trained communication specialists from 2 to 8 per 30-person team, significantly enhancing unit operational capability and readiness.
Maintained 100% compliance with cryptographic material security protocols, achieving an incident-free reporting period across both years of responsibility.

Operations Officer

British Army — 1st Bn Duke of Lancaster's Regiment · Cyprus

Jul 2016 – Jul 2018

Ensured the training readiness of 130 personnel for consecutive international training deployments, managing compliance with critical safety certifications.
Managed and maintained full accountability for £3M of serialised equipment across complex international training deployments, achieving 100% operational readiness throughout.

Team Leader

British Army — 1st Bn Duke of Lancaster's Regiment · Cyprus

Jul 2014 – Jul 2016

Led a 30-person team on operational duties, accountable for performance, welfare and development across four seniority levels.
Managed the transition of operational role and reintegration from overseas to the UK, coordinating training and certification updates to meet new requirements.

Core capabilities

A blend of operational discipline and modern product practice to move complex teams forward with clarity.

Customer-Embedded Technical Advisory

Embedded with five government and defence customer organisations at the British Army Combat CIS School, partner-facing technical product work at Outdooractive, and a track record of earning trust from sceptical technical specialists.

Stakeholder Management (Analyst to Director Level)

Brief senior decision-makers in operational and commercial contexts. Track record of briefing senior military commanders and civilian leadership at Director level across UK Defence and commercial programmes.

Applied AI Building (Claude + MCP)

Daily Claude and MCP development including a personal orchestration system, self-authored MCP, agent skills, and AI-paired iOS engineering through Claude Code.

Product Strategy & Delivery

Roadmap contribution, RICE and MoSCoW prioritisation, and delivery across consumer-facing and partner-facing software aligned to business OKRs and KPIs.

Cross-Functional Leadership

Led cross-functional teams of up to 12 in regulated environments and a wider community of 32 senior NCOs in capability programme delivery, coordinating across engineering, design, sales and operations.

Programme & Risk Management

Business cases, roadmaps and risk registers to secure Director-level investment approval. Managed programme budget and resource allocation through full delivery lifecycles.

User Research & Discovery

Structured discovery, stakeholder interviews, usage analytics and friction analysis, translating findings into iterative product improvements with measurable impact.

Technical Translation

Translate between technical specialists and non-technical stakeholders using plain language, map overlays and conceptual diagrams. Specialism in audience-span communication from engineer to senior executive.

Education & Certifications

Continuous learning underpins how I introduce new practices. Formal study and targeted certifications keep my leadership grounded in current technology and governance standards.

Education

MBA, Technology Management (in progress)

Open University

2022 – 2026 (expected)
Queen's Commission

Royal Military Academy Sandhurst

2013 – 2014
BSc International Relations, 2:1

University of Southampton

2010 – 2013

Certifications

AgilePM Foundation

APMG International

2024
Level 7 Award in Leadership and Management

City & Guilds

2023
Level 5 Certificate in Management and Leadership

CMI

2021

Projects

open-defence-radar is a clearance-safe RAG system over open government data: public procurement notices, tenders, and GOV.UK and MoD news, all openly licensed. It retrieves with a hybrid of semantic and keyword search, synthesises an answer where every claim traces to a fetched, licensed source, and exposes the whole thing as an MCP tool, a CLI, and a web console with a trust dashboard. A CI-gated evaluation harness holds retrieval hit-rate and answer groundedness to a floor on every commit, so quality is measured, not asserted.

Core technologies

Python
Anthropic / Gemini APIs
Model Context Protocol (MCP)
FastAPI
SQLite · sqlite-vec · FTS5
Local embeddings (BGE)
LLM-as-judge evaluation

Key features

Grounded synthesis where every claim carries a citation to a fetched, licensed source, and an unsupported question returns an honest "no support" rather than a guess.
CI-gated evaluation harness scoring retrieval hit-rate, recall and MRR plus LLM-judged groundedness, with floors that fail the build on regression.
Hybrid retrieval, semantic plus keyword fused with Reciprocal Rank Fusion, over a single SQLite store holding vectors, a keyword index, and full provenance.
Exposed four ways from one core: a read-only MCP query tool, a CLI, a web console with a trust dashboard, and an agent that decomposes broad questions into one cited brief.
Clearance-safe by design: open sources only, analytic not operational, region-level only, with recorded provenance and no secrets in the repository.

Read the case study

LifeOS is a personal Claude-and-MCP orchestration system that treats life administration as software. Ingests communications streams (email across multiple accounts, postal scans, downloads), extracts structured signal, cross-links against authoritative personal records, and proactively manages recurring real-world actions. Runs daily, powered by a self-authored job-application-tracking MCP, twelve-plus scheduled tasks, and broad orchestration of open-source MCPs across Obsidian, SQL, document OCR and CLI integrations.

Core technologies

Claude API
Anthropic MCP
Obsidian
SQL
Python (AI-paired)
Custom MCP servers

Key features

Ingestion pipeline across email, postal scans and downloads with per-domain routing into structured knowledge bases.
Twelve-plus scheduled tasks running daily ingestion, briefings, proactive monitoring and contextual actions.
Self-authored job-application-tracking MCP that orchestrates the full lifecycle of an application from JD analysis through draft management.
Self-improving skills: internal performance tracking informs external skill and tool research so the system iterates on its own deployment patterns over time.

Read the case study

Peaking is a mountain companion app for discovering peaks, verifying summits from route data, and tracking progress across iconic hiking lists even with patchy connectivity.

Core technologies

SwiftUI
SwiftData
CloudKit
MapKit
Overpass API (OpenStreetMap)
HealthKit
Strava API
PhotosUI
Charts

Key features

Interactive peak discovery map with clustering, filtering, and rich metadata.
Route imports from Apple HealthKit (Apple Watch primary, with bridge-app support for Garmin / Polar / Suunto via HealthFit or RunGap) and Strava, with automated summit matching and GPX export for portability.
Published and user-created collections (for example Munros and Wainwrights) with completion tracking.
Offline-first cache layers for map tiles and peak data with cloud-synced personal progress.

Beta test this app

Training is a planning-and-accountability app that turns weekly intentions into measurable progress by comparing planned sessions with real workouts recorded in Apple Health.

Core technologies

SwiftUI
SwiftData
HealthKit
EventKit
UserNotifications
AppIntents
Foundation Models (iOS 26+)

Key features

Unified timeline for planned workouts, completed sessions, period goals, and rest days.
Goal system for daily, weekly, monthly, and yearly targets, including nutrition and body metrics.
Smart creation flow with natural-language workout parsing on supported devices.
Calendar sync and notifications that keep plans visible and actionable.

Squash Tracker is a match companion app for recording live squash games on Apple Watch, capturing rally-by-rally scores and health metrics, and reviewing detailed match statistics across your playing history.

Core technologies

SwiftUI
SwiftData
HealthKit
WatchKit
CloudKit
MapKit

Key features

Live match recording on Apple Watch with rally input, service tracking, and score announcements.
Heart rate and active energy capture via HealthKit workout sessions during play.
Player and court management with location mapping and match history.
Detailed match statistics including win-loss records, game breakdowns, and milestone tracking.

Let's build momentum together

Whether you need to stabilise release operations, evolve complex training programmes, or unite teams behind a shared roadmap — let's talk.

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