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Product & Operations Leader

Hello, I'm Liam Day

A results-driven product and operations leader with 12 years of experience spanning consumer tech and the British Army. Proven track record delivering digital products, leading cross-functional teams, and driving measurable improvements across complex programmes. Combines commercial product instinct with operational discipline — security cleared, with details available on request. Currently completing an MBA in Technology Management.

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Experience

12 years

Leadership across defence and consumer software.

Current focus

Product management

Consumer and partner-facing mobile and web products.

Studies

MBA candidate

Technology Management · Open University (2026 expected).

Based in

Winchester, UK

UK citizen with full right to work.

Experience

A career spanning operational command and digital delivery — leading teams through change, scaling new practices, and keeping complex products moving.

Technical Product Specialist

Outdooractive · Remote (Cambridge, UK · Immenstadt, Germany)

Sep 2023 – Present

  • Contributed to product roadmap prioritisation across consumer-facing (B2C) and partner-facing product areas, providing structured input using RICE and MoSCoW frameworks to align delivery with business OKRs.
  • Reduced feature request support tickets by 59% through structured discovery, stakeholder interviews and user research that surfaced root causes and informed iterative product improvements.
  • Drove a 46% year-on-year reduction in partner information requests by identifying UX friction points via analytics and collaborating with engineering and design to ship targeted dashboard improvements.
  • Active contributor to agile sprint ceremonies — planning, backlog refinement, reviews and retrospectives — working alongside engineering, design and QA to maintain delivery momentum.
  • Provides second-line technical support for B2C users, maintaining direct contact with consumer pain points and feeding insights into product prioritisation — reducing inbound support volume by 19% year-on-year.

Product Manager & Operations Manager

British Army · Dorset, UK

Jul 2020 – Sep 2023

  • Delivered end-to-end product lifecycle management for a multi-organisation capability programme across 5 entities — defining product vision, building the roadmap and overseeing iterative development from concept to fielding.
  • Saved 960 instructor hours per year (24 full working weeks) by redesigning training delivery processes and introducing digital tooling, directly improving organisational capacity and throughput.
  • Increased student output by 30% through data-driven curriculum redesign, applying analytics and structured feedback loops to identify bottlenecks and optimise outcomes.
  • Managed a cross-functional team of 12, running weekly stand-ups, sprint reviews and retrospectives aligned to agile principles in a regulated, security-sensitive environment.
  • Produced business cases, roadmaps and risk registers to secure Director-level investment approval; managed programme budget and resource allocation throughout delivery.

Operations Officer & Signals Officer

British Army — 1st Bn Duke of Lancaster's Regiment · Chester, UK · Cyprus

Sep 2013 – Jul 2020

  • Served as Regimental Signals Officer and Company Operations Officer across successive postings, coordinating cross-functional planning for exercises and deployments of up to 500 personnel.
  • Managed and maintained full accountability for £3M of serialised equipment across complex international deployments (Kenya, Jordan, USA), achieving 100% readiness throughout.
  • Designed and delivered structured training programmes for 100+ personnel, using performance data and after-action reviews to iterate and improve outcomes.
  • Commanded a 30-person platoon on operational deployments, accountable for team performance, risk management and mission execution under time-critical conditions.

Core capabilities

A blend of operational discipline and modern product practice to move complex teams forward with clarity.

Product Roadmap & Strategy

Experienced contributing to product vision and roadmap planning, prioritising features using RICE and MoSCoW frameworks to align delivery with business OKRs and stakeholder KPIs.

Agile Delivery

Active participant in agile sprint cycles — planning, backlog refinement, reviews and retrospectives — working alongside engineering, design and QA to sustain delivery momentum.

User Research & Discovery

Skilled at surfacing root causes through structured discovery, stakeholder interviews and usage analytics, translating findings into iterative product improvements.

Data-Driven Decision Making

Adept at building analytics approaches and performance reporting to inform prioritisation decisions and measure impact of product changes against defined KPIs.

Stakeholder Management

Proven ability to manage relationships across engineering, commercial and senior leadership, communicating product decisions clearly and maintaining alignment throughout delivery.

Cross-Functional Leadership

Experienced leading and coordinating cross-functional teams in both commercial and high-stakes operational environments, maintaining accountability and delivery pace under pressure.

Programme & Risk Management

Skilled at producing business cases, roadmaps and risk registers to secure investment approval and manage complex multi-stakeholder programmes through to successful delivery.

Technical Domain Expertise

Strong working knowledge of mobile app product development (iOS & Android), API integrations, and software release processes. Application developer in Swift.

Education & Certifications

Continuous learning underpins how I introduce new practices. Formal study and targeted certifications keep my leadership grounded in current technology and governance standards.

Education

  • MBA, Technology Management (in progress)

    Open University

    2022 – 2026 (expected)

  • Queen's Commission

    Royal Military Academy Sandhurst

    2013 – 2014

  • BSc International Relations, 2:1

    University of Southampton

    2010 – 2013

Certifications

  • AgilePM Foundation

    APMG International

    2024

  • Level 7 Award in Leadership and Management

    City & Guilds

    2023

  • Level 5 Certificate in Management and Leadership

    CMI

    2021

Product app projects

Two flagship iOS products currently in active development, focused on practical utility for athletes, hikers, and mountain communities.

Training app icon

iOS · Active development

Training

Athletes, coaches, and habit-focused users who want stronger training consistency.

Training is a planning-and-accountability app that turns weekly intentions into measurable progress by comparing planned sessions with real workouts recorded in Apple Health.

Core technologies

  • SwiftUI
  • SwiftData
  • HealthKit
  • EventKit
  • UserNotifications
  • AppIntents
  • Foundation Models (iOS 26+)

Key features

  • Unified timeline for planned workouts, completed sessions, period goals, and rest days.
  • Goal system for daily, weekly, monthly, and yearly targets, including nutrition and body metrics.
  • Smart creation flow with natural-language workout parsing on supported devices.
  • Calendar sync and notifications that keep plans visible and actionable.
Peaking app icon

iOS · Active development

Peaking

Hikers and mountaineers who track summits, routes, and collection progress.

Peaking is a mountain companion app for discovering peaks, verifying summits from route data, and tracking progress across iconic hiking lists even with patchy connectivity.

Core technologies

  • SwiftUI
  • SwiftData
  • CloudKit
  • MapKit
  • Overpass API (OpenStreetMap)
  • HealthKit
  • Strava API
  • PhotosUI
  • Charts

Key features

  • Interactive peak discovery map with clustering, filtering, and rich metadata.
  • Route imports from HealthKit, Strava, and GPX with automated summit matching.
  • Published and user-created collections (for example Munros and Wainwrights) with completion tracking.
  • Offline-first cache layers for map tiles and peak data with cloud-synced personal progress.

Let's build momentum together

Whether you need to stabilise release operations, evolve complex training programmes, or unite teams behind a shared roadmap — let's talk.

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