Liam Day

02.1 | AUG 2026 – PRESENT

Technical Project Manager

Oxford Dynamics·RAL Science Campus, Harwell, UK

HARWELL · GBR

02.2 | SEP 2023 – JUL 2026

Technical Product Specialist

Outdooractive·Remote (UK · Immenstadt, Germany)

IMMENSTADT · DEU

• —Contributed to product roadmap prioritisation across consumer-facing (B2C) and partner-facing product areas, providing structured input using RICE and MoSCoW frameworks to align delivery with business OKRs.
• —Reduced feature request support tickets by 59% through structured discovery, stakeholder interviews and user research that surfaced root causes and informed iterative product improvements.
• —Drove a 46% year-on-year reduction in partner information requests by identifying UX friction points via analytics and collaborating with engineering and design to ship targeted dashboard improvements.
• —Active contributor to agile sprint ceremonies (planning, backlog refinement, reviews, retrospectives), working alongside engineering, design and QA to maintain delivery momentum.
• —Provides second-line technical support for B2C users, maintaining direct contact with consumer pain points and reducing inbound support volume by 19% year-on-year.

02.3 | JUL 2020 – SEP 2023

Product Manager & Programme Manager

SO3 Dismounted Close Combat

British Army - Combat CIS School·Bovington, Dorset, UK

BOVINGTON · GBR

• —Delivered end-to-end product lifecycle management for a multi-organisation capability programme across 5 entities, defining product vision, building the roadmap, and overseeing iterative development from concept through to fielding.
• —Saved 960 instructor hours per year (24 full working weeks) by redesigning training delivery processes and introducing digital tooling, directly improving organisational capacity and throughput.
• —Increased student output by 30% through data-driven curriculum redesign, applying analytics and structured feedback loops to identify bottlenecks and optimise outcomes.
• —Led a cross-functional team of 12 and a wider community of 32 senior NCOs, running weekly stand-ups, sprint reviews and retrospectives aligned to agile principles in a regulated, security-sensitive environment.
• —Produced business cases, roadmaps and risk registers to secure Director-level investment approval; managed programme budget and resource allocation throughout delivery.

02.4 | JUL 2018 – JUL 2020

Technical Coordinator

Regimental Signals Officer

British Army - 1st Bn Duke of Lancaster's Regiment·Chester, UK

CHESTER · GBR

• —Coordinated secure communications infrastructure across a regiment of 500+ personnel, ensuring connectivity during exercises and international training deployments.
• —Translated deeply technical communications planning (RF propagation, power settings, electromagnetic penetration values) into accessible, actionable outputs for non-technical commanders using plain language, map overlays and conceptual diagrams.
• —Increased trained communication specialists from 2 to 8 per 30-person team, significantly enhancing unit operational capability and readiness.
• —Maintained 100% compliance with cryptographic material security protocols, achieving an incident-free reporting period across both years of responsibility.

02.5 | JUL 2016 – JUL 2018

Operations Officer

Company Second-in-Command

British Army - 1st Bn Duke of Lancaster's Regiment·Cyprus

CYPRUS · CYP

• —Ensured the training readiness of 130 personnel for consecutive international training deployments, managing compliance with critical safety certifications.
• —Managed and maintained full accountability for £3M of serialised equipment across complex international training deployments, achieving 100% operational readiness throughout.

02.6 | JUL 2014 – JUL 2016

Team Leader

Platoon Commander

British Army - 1st Bn Duke of Lancaster's Regiment·Cyprus

CYPRUS · CYP

• —Led a 30-person team on operational duties, accountable for performance, welfare and development across four seniority levels.
• —Managed the transition of operational role and reintegration from overseas to the UK, coordinating training and certification updates to meet new requirements.